Program Updates – Wyoming

September 16, 2023

 

This document was originally shared on August 17, 2023.

Changes to Wattsmart Homes Program in Wyoming

As part of the Company’s efforts for continual improvement, Rocky Mountain Power is planning changes to the Wattsmart Homes program in Wyoming, effective September 16, 2023. As summarized in the table below, these changes include incentive adjustments for engine block heater controls to better align with market conditions. Any incentive amounts for current Program offerings that are not mentioned below will remain unchanged. Existing incentive terms and conditions still apply. If you have questions or need additional information, please contact us.

Engine Block Heater Control and Heat Pump Incentives

Equipment Type Sub-Category Qualifications Currently Offered Incentive

Offered Incentive Effective Sept. 16, 2023

Engine Block Heater Control Thermostatically Controlled $100 $125

It is the Company’s intent to make ongoing adjustments to the incentives for certain measures in response to market conditions (changes in material costs, product availability, price competition, etc.) and stay in alignment with the Company’s defined savings targets, incentive budget, and cost-effectiveness requirements.

Program Updates – Utah

March 6, 2023

Changes to Wattsmart Homes Program in Utah

Utah Smart Plugs

Due to changes in market conditions, the incentive level for smart plugs is changing. The table below displays the incentive level for purchases prior to March 6, 2023.

Measure
Category
Incentive Prior to
March 6, 2023
Smart Plugs
Smart Accessories
Up to $10

Utah Engine Block Heater Controllers

Due to changes in market conditions, the incentive level for engine block heater controllers is changing. The table below displays the incentive level for purchases prior to March 6, 2023.

Measure
Category
Incentive Prior to
March 6, 2023
Engine Block Heater Controllers
Smart Accessories
Up to $100

Utah Dual Fuel Heat Pumps

Due to the increase in the federal minimum standard for heat pump ratings as well as participation needs, changes to the tiering structure of the Dual Fuel Heat Pump requirements are necessary. Market feedback has also indicated the need for the broadening of Dual Fuel Heat Pumps existing system requirements, which will allow for a more encompassing measure and be more beneficial to the market. The allowance of no existing central air conditioning will better serve low to moderate income communities. The new tiers and requirements will be added to the Wattsmart Homes program effective March 6, 2023, summarized in the table and language below.

Measure
Category
Incentive Prior to
March 6, 2023

Incentive Effective
March 6, 2023

Dual Fuel Heat Pump – Tier 1 – HSPF 8.5 / SEER 14 / AFUE 90 or higher – SF
HVAC
$1400 / $200
Tier retired
Dual Fuel Heat Pump – Tier 2 – HSPF 9.0 / SEER 15 / AFUE 90 or higher – SF
HVAC
$1600 / $200
New Tier 1 – HSPF 9.0 / SEER 15 / AFUE 90 or higher – SF – $1600 / $200
Dual Fuel Heat Pump – Tier 3 – HSPF 9.5 / SEER 17 / AFUE 90 or higher – SF
HVAC
$1800 / $200
New Tier 2 – HSPF 9.5 / SEER 16 / AFUE 90 or higher – SF – $1800 / $200

Program rule prior to March 6, 2023:

Customer’s applying for electric cooling incentives must have a permanently installed ducted central air conditioner or heat pump that cools at least 80% of the home’s conditioned floor area.

Program rule effective March 6, 2023:

The previous primary system must have been a permanently installed natural gas or propane ducted system that served at least 80% of the home’s conditioned living space.


It is the Company’s intent to make ongoing adjustments to the incentives for certain measures in response to market conditions (changes in material costs, product availability, price competition, etc.) and stay in alignment with the Company’s defined savings targets, incentive budget, and cost-effectiveness requirements.

Reasons to Promote Heat Pumps – May Newsletter

Now is the best time to promote heat pump systems

Your customers probably aren’t thinking about their HVAC system – until it acts up or stops working entirely. It’s a good thing you’re looking out for them! Customers may have heard the term “heat pumps” but don’t know what they’re all about. You can help explain how they work, their benefits and why now is an excellent time to prepare for when their equipment needs to be replaced.

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Be the first person your customers think of when they’re ready to upgrade to a heat pump or know someone who needs new HVAC equipment. Visit Wattsmart Homes Heat Pumps.

You have the power to make a difference – one energy-efficient HVAC installment at a time.

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Home energy assessments

If your customers are uncertain about when or which upgrades to make, encourage them to have a free home assessment. They can select a time that works with their schedule by completing a form at https://wattsmarthomes.com/home-energy-assessment/.

Customers can expect this virtual assessment to take approximately 1-2 hours. The areas which will be covered include:

 

Program Changes in Idaho and Wyoming

The program is planning to update requirements for Idaho and Wyoming Dual Fuel Heat Pump measures on June 1, 2023. Refer to the website for these updates and new requirements.

 

New employee highlight

The Wattsmart residential team has a new outreach specialist, Joshua Smith. He is our guy in Idaho and North Utah, and his contact info is below. Josh brings with him experience in sales, project management and solar energy. On the personal side, he has been married for two years and has two children, two dogs, but only one cat.

According to Joshua, “I love music, from playing percussion or guitar to live music. I love being outdoors, whether camping, skiing, swimming in the ocean or just a nice mountain drive.” Welcome, Josh!

 

CONTACT YOUR OUTREACH TEAM

Rob Pavlica
Rob Pavlica
Wyoming
David Murillo
David Murillo
Utah
Jason Williams
Jason Williams
Utah
Joshua Smith
Joshua Smith
North Utah and Idaho

The Wattsmart Smart Homes team is here to help you stay informed.

Utah Program Updates – March 2023 Newsletter

Heat Pump Tariff Changes in Effect 3/6/2023

Dual fuel heat pump technology combines the efficient heating and cooling performance that you get from a heat pump with the consistent heating capacity of a gas furnace. In summer, the heat pump works like a high-efficiency central air conditioner. In spring, fall and winter, it provides cost-effective and efficient heating, while the gas furnace takes over only when needed during the coldest months.

See the website (UT) for rebates and program requirements. For HSPF 2 and SEER 2 crosswalk requirements, see the table below

Help your customers make the move to a ductless heat pump and earn cash back on that purchase. It’s a simple upgrade that’s far more efficient than baseboards and wall heaters. They can enjoy savings of up to 50% on heating and cooling costs, and with no invasive ductwork, installation is easy and affordable (see the website).

The table below also outlines the specifications for HSPF 2 and SEER 2 crosswalk requirements.

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Reminder

Trade allies are now eligible to receive rebate payments via direct deposit. Payments are made the same day applications are approved. To enroll, please complete the enrollment form.

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Heat Pump Marketing Materials Available

Click here for information you can use to help your customers promote heat pumps. Questions? The marketing materials will provide helpful information.

Messages include:

Another message option is to explain how switching to a heat pump can reduce their carbon footprint and improve indoor and outdoor air quality.

 

Wattsmart Program Update Webinar Available

The recent Wattsmart Smart Homes Program Update Webinar was a big hit. We know you don’t always have time in your workday to learn about program updates. We recorded the webinar and made it available to you on your own time. It’s available now on the Wattsmart Learning Center.

If you aren’t registered on the Learning Center, sign-up is easy.

For questions or more information, contact a Wattsmart Homes Outreach Specialist below.

View the Webinar

Our Guy on the Scene in WY

We are pleased to have a new team member, Robert Pavlica. Rob will be your outreach specialist for the Wyoming area. Call him if you have any program questions or need assistance (number below).

He comes to us from NLR Property Management, where he has spent several years as their regional maintenance supervisor. As a field specialist and in other areas of life, Rob believes it is important to always do a great job.

Rob lives in Riverton and enjoys fishing, camping, and riding anything with tires and a motor. Other favorite outdoor activities include barbequing and working on whatever projects he and his young son decide to do.

 

CONTACT YOUR OUTREACH TEAM

Rob Pavlica
Rob Pavlica
Wyoming
David Murillo
David Murillo
Utah
Jason Williams
Jason Williams
Utah
Joshua Smith
Joshua Smith
North Utah and Idaho

The Wattsmart Smart Homes team is here to help you stay informed.

Introducing ACH Payments for Qualifying Residential Rebates

Introducing ACH Payments for Qualifying Residential Rebates

As part of our ongoing commitment to helping you better serve your customers and driving energy savings for Rocky Mountain Power, we are introducing electronic ACH payments for qualifying residential rebates. ACH is a benefit to you as a member of the Wattsmart Homes trade ally network.

ACH means faster payments for you. Here’s what you can expect:

  • ACH payments will be made twice weekly on Wednesdays and Fridays for the projects that were approved for payment the previous Tuesday or Thursday respectively. Payments may be affected by holidays or business closures.
  • The remittance on your bank statement will include a Project Number that matches the number in your Trade Ally Portal so you can track which projects have been approved and paid.
  • Once enrolled, ACH setup will take approximately two weeks. Until then, rebate payments will be mailed to you by check.

 

To enroll in ACH, please complete this enrollment form. If you have any questions, contact your outreach specialist.

 

CONTACT YOUR OUTREACH TEAM

Rob Pavlica
Rob Pavlica
Wyoming
David Murillo
David Murillo
Utah
Jason Williams
Jason Williams
Utah
Joshua Smith
Joshua Smith
North Utah and Idaho

New Application Portal – December 2022 Newsletter

Based on your feedback we are excited to bring you an enhanced tool through Wattsmart Homes. The upgraded portal will feature:

  • Enhanced and easy-to-navigate application for customers and trade allies.
  • Ability to track your applications and status.
  • Quicker payments.

These changes are aimed at helping you, our partners, grow your business and increase your participation in Wattsmart Homes.

You will receive instructions on how to log in to the new portal by the end of December. To roll out new features the existing trade ally portal will retire on December 16, so there will be a short pause during the transition.

In January we’ll hold a webinar that will offer training on how to use the new portal, submit new applications and navigate the new website. We’ll also introduce the Wattsmart Homes outreach specialist team during the webinar. Be on the lookout for an invite in the coming weeks.

For questions, reach out to your outreach specialist.

New Trade Ally Resources Added to the Marketing Toolkit

Wattsmart Homes Marketing Toolkit

The Marketing Toolkit will help bring your service to the next level. Highlighting Wattsmart Homes Program rebates and offerings, each piece can be downloaded for easy reference when you’re working in the field and meeting with customers.

Go to the Marketing Toolkit

Co-Branded Mailers and Social Posts

These pre-designed mailers and social posts, available in the Marketing Toolkit, are the perfect way to add a professional touch to your customer outreach. Easily add your logo and contact information and they are ready for use.

Training Opportunities

Schedule a Training Session

Interested in training for yourself or your team? Schedule a Wattsmart Homes one-on-one or Lunch and Learn training session today. Contact your Field Specialist to discuss your interest and we’ll work with you to provide a training that meets your needs. The more you know about energy efficiency and savings, the better you can serve your customers!

Schedule a training

On-Demand Training

Wattsmart learning center

Check out the courses available for self-paced learning in the Wattsmart Learning Center. Course topics include Ductless Heat Pumps, Dual Fuel Heat Pumps, Smart Thermostats and Making the Most of the Wattsmart Homes Program. Keeping up with these trainings will benefit you, your customers, and the environment.

Go to the Wattsmart Learning Center

 

CONTACT YOUR OUTREACH TEAM

Rob Pavlica
Rob Pavlica
Wyoming
David Murillo
David Murillo
Utah
Jason Williams
Jason Williams
Utah
Joshua Smith
Joshua Smith
North Utah and Idaho

The Wattsmart Smart Homes team is here to help you stay informed.

Valuable New Training Available – August 2022 Newsletter

How Customer Service Builds Trust and Improves Your
Business

Customer service is a key factor that influences how customers rate you in online reviews and through word of mouth. Your customers are your best asset when growing your business. Understanding how to provide a great experience for them is essential.

Here are a few quick tips.

  • Build trust with your customers by listening and communicating
  • Confirm project goals and set expectations
  • Be available to answer questions and provide timely responses
  • Offer insight for additional or alternative opportunities based on their needs
  • Confirm customer satisfaction by following up and addressing any concerns

Together with Rocky Mountain Power, set the standard for what customer service should be. Check out the video below for a closer look at what customer service means as a Wattsmart Homes trade ally.

Watch the Video

 

New Trade Ally Resources Added to the Marketing Toolkit

Marketing Toolkit

The Marketing Toolkit is designed to inform you of the Wattsmart Homes Program rebates and highlight the newest offerings. Each marketing piece can be downloaded for easy reference when you’re working in the field and meeting with customers.

Go to the Marketing Toolkit

Wattsmart Rebate Checklist

Make sure you have everything you need to successfully submit your Wattsmart rebate applications. Save time and avoid additional follow-up by supplying the required information prior to applying.

 

Training Opportunities

Schedule a Training Session

Interested in training for yourself or your team? Schedule a Wattsmart Homes one-on-one or Lunch and Learn training session today. Contact your Field Specialist to discuss your interest and we’ll work with you to provide a training that meets your needs. The more you know about energy efficiency and savings, the better you can serve your customers!

Schedule a Training

NEW Heat Pump Water Heater Training

A new heat pump water heater training is available on the Wattsmart Learning Center. This course will help you explain the advantages heat pump water heaters have over traditional water heaters to your customers. You’ll learn about this efficient technology and its benefits.

Also available, check out the other HVAC courses available for self-paced learning in the Wattsmart Learning Center. Keeping up with the best HVAC technology will benefit you, your customers, and the environment.

Visit the Wattsmart Learning Center

 

CONTACT YOUR OUTREACH TEAM

Rob Pavlica
Rob Pavlica
Wyoming
David Murillo
David Murillo
Utah
Jason Williams
Jason Williams
Utah
Joshua Smith
Joshua Smith
North Utah and Idaho

The Wattsmart Smart Homes team is here to help you stay informed.